This unit standard is for those people working in positions involving customer contact. People credited with this unit standard are able to: describe personal hygiene and presentation requirements for a workplace involving customer contact; describe factors that project a positive attitude; present a positive image; and maintain personal presentation and a positive attitude in a workplace involving customer contact.
This Individual Training Pack (ITP) is a collection of ServiceIQ resources. It consists of:
- Student Learning Material (Printed)
- Student Assessment (Printed)
- Tutor Assessment Guide (Digital PDF).
All printed items will be couriered out and you can access the digital files via the ‘Downloadable products area’ within your ServiceIQ shop account.