This unit standard is for people entering, or employed in, the service sector who wish to build their customer service skills. People credited with this unit standard are able to: describe customer service; provide customer service; and respond to a customer complaint.
This Individual Training Pack (ITP) is a collection of ServiceIQ resources. It consists of:
- Student Learning Material (Printed)
- Student Assessment (Printed)
- Tutor Assessment Guide (Digital PDF).
All printed items will be couriered out and you can access the digital files via the ‘Downloadable products area’ within your ServiceIQ shop account.