This unit standard is for those people working in positions involving customer contact. People credited with this unit standard are able to: describe personal hygiene and presentation requirements for a workplace involving customer contact; describe factors that project a positive attitude; present a positive image; and maintain personal presentation and a positive attitude in a workplace involving customer contact.
This Student Learning Material (SLM) is a workbook, that includes learning material and activities which help a student prepare for assessment against the unit standard.
