Workplace Learning Material

27229: Respond to customers' complaints in a retail or distribution envi during customer interaction

NAV Code: LM27229V5E1

 

People credited with this unit standard are able to: identify suppliers used by the New Zealand travel industry to book travel products in Pacific Island countries; present information to customers about air transport and ground product, and related services available to visitors travelling to, from, and within Pacific Island countries; present information to customers about activities, attractions, and events in Pacific Island countries; and provide travel information for visitors to Pacific Island countries.

Learning Material (LM) is a workbook that covers some or all of the skills and knowledge required by a single unit standard. They are designed to support learning in the workplace and to help prepare trainees for assessment.

Unit Standard(s) details:
Unit Title Unit No Credits Level
27229 : Respond to customer complaints in a retail or distribution environment during customer interactions : Version = 5 27229 4 3
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