This unit standard is for people entering, or employed in, the service sector who wish to build their customer service skills. People credited with this unit standard are able to: describe customer service; provide customer service; and respond to a customer complaint.
This blended online pack includes:
- Online Student Learning Material
Your student accesses this via ServiceIQ's eLearning platform. Note that online learning material will expire 12 months from when you allocated it to the student. - Printed Student Assessment
This assessment is a printed document that will be couriered out to you. - Digital Supporting Documents
The digital files will be available from the ‘Downloadable products area’ within your ServiceIQ shop account. For a full list of what is included in the pack see the table below. The activity book PDF is not interactive and is intended to be printed.
Please note: The use of our online and blended resources does not change your requirement to meet all the conditions of your consent to assess, including taking all steps to ensure validity of assessment. This means that these resources are not intended or suitable for full distance delivery.
While the resources have been designed to be flexible and support a style of delivery suitable for your students, and this may include a distance element, students will need to be supported with some face to face delivery. Please contact us if you would like advice on how to deliver these products.
Note that this product can only be used by schools and providers.
