Workplace Evidence Record

26472: Demonstrate knowledge of and deal with customer complaints in a tourism workplace

NAV Code: WER26472V3E1
A Workplace Evidence Record (WER) is an assessment for an individual unit standard. The trainee completes the tasks outlined in the WER. Once a WER has been completed, it must be assessed by a registered assessor.

Note: for every WER there is a corresponding Workplace Assessment Guide (WAG) which guides the assessor when assessing the evidence. The WAG will be available for download once you have purchased the WER.
Important: This may only be assessed in a training environment if simulated workplace conditions are able to be provided that reflect the standards of a tourism workplace
Unit Standard(s) details:
Unit Title Unit No Credits Level
26472 : Demonstrate knowledge of and respond to customer complaints in a tourism workplace : Version = 3 26472 4 3
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