Schools/Providers Student Learning Material

11941: Establish and maintain positive customer service interactions in a retail environment

NAV Code: SLM11941V7E1

 

This unit standard is for people who are training to work in a retail environment and includes a basic understanding of providing a positive customer experience when purchasing goods and/or services. People credited with this unit standard are able to establish and maintain positive customer service interactions in a retail environment.

Student Learning Material (SLM) is a workbook, that includes learning material and activities which help a student prepare for assessment against a single unit standard.

Unit Standard(s) details:
Unit Title Unit No Credits Level
11941 : Establish and maintain positive customer service interactions in a retail environment : Version = 7 11941 2 2
Learning Material Paper
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