Schools/Providers Student Learning Material

11941: Establish and maintain positive customer service interactions in a retail environment

NAV Code: SLM11941V7E1

 

This unit standard is for people who are training to work in a retail environment and includes a basic understanding of providing a positive customer experience when purchasing goods and/or services. People credited with this unit standard are able to establish and maintain positive customer service interactions in a retail environment.

Student Learning Material (SLM) is a workbook, that includes learning material and activities which help a student prepare for assessment against a single unit standard.

Unit Standard(s) details:
Unit Title Unit No Credits Level
11941 : Establish and maintain positive customer service interactions in a retail environment : Version = 7 11941 2 2
Customers who bought this item also bought
Schools/Providers Student Assessment

11951: Present goods for sale in a retail or distribution environment

$4.00
Schools/Providers Student Assessment

28301: DKO products and product information in a retail environment

$4.00
Schools/Providers Student Learning Material

28301: DKO products and product information in a retail environment

$12.42