Terms and conditions

Te Pūkenga Work Based Learning Ltd trading as ServiceIQ is responsible for this website. Any purchases made from the shop on this site will be invoiced to you under the name “Te Pūkenga Work Based Learning Ltd T/A ServiceIQ.” ServiceIQ is based at Level 14 Plimmer Towers, 2-6 Gilmer Terrace, WELLINGTON 6011, New Zealand. Our contact phone is: 04 817 5200 / 0800 863 693, our fax is 04 817 5399 and our email address is intel@serviceiq.org.nz.


All print products are printed to order and subject to availability. While we aim to keep our product availability up to date, because of the quantity of products we offer, we cannot always guarantee availability at the time of purchase. If a product you have ordered is no longer available, we will notify you by email and offer alternatives. We will always contact you about unexpected delays or product changes.

Access to any online product that is purchased by a school/provider will expire 12 months after it has been allocated to a student. 


All pricing shown is in New Zealand Dollars. Goods and Services Tax (GST) at 15% is included in the price for orders within New Zealand. Customers resident outside of New Zealand are also required to pay in New Zealand Dollars. GST may not apply to orders outside of New Zealand; however, those orders may be subject to other government taxes and levies.

Whilst we do our best to ensure that the pricing displayed is accurate, please note that pricing is subject to change. Should a price change occur we will notify you immediately to advise you of this. We will also meet requirements defined in New Zealand legislation relating to such changes.

Delivery times & freight charges

Within New Zealand

As all our resources are print to demand, you can expect to receive your order within 7 working days.

Freight charges

Freight cost is based upon quantity ordered and delivery address. A standard $4.00 incl GST packaging and handing fee is applied to all orders. It is subject to change. 

Freight charges can be viewed prior to finalising your order. 

Outside of New Zealand

All international packages will be sent with our delivery partner of choice and with freight and handling costs agreed and paid with you prior to despatch. 

Cancellations, Returns and Refunds Policy

ServiceIQ is committed to delivering excellent service and quality products.  We are also committed to ensuring your rights under relevant New Zealand legislation, including the Consumer Guarantees Act 1993.

You may cancel your order at any time of the order process before checkout. An order is unable to be cancelled after it has reached our print supplier. Because we print your print products to order, if you have changed your mind about the items you have ordered we are unable to accept returns and/or offer a credit unless the goods are faulty or unless as required under legislation.

If you meet the definition of a consumer as defined under the Consumer Guarantees Act 1993, we will ensure that we will meet those obligations, including, but not limited to, remedy a failure of any goods to comply with a guarantee by repairing the goods, or replacing the goods with goods of identical type; or where ServiceIQ cannot reasonably be expected to repair the goods, by providing a refund of any money paid or other consideration provided by the consumer in respect of the goods.

If your order reaches you in a damaged condition, please contact us to arrange for a replacement to be sent. We will also organise to collect the damaged items from you. Please note that damaged items must be notified to ServiceIQ within 7 working days of receipt.

All returned orders are to be sent to:

Customer Support Team
Level 14, Plimmer Towers
2-6 Gilmer Terrace


Written material, images and videos in the print and online/digital products are the property of ServiceIQ. These may not be reproduced by any other parties without the prior written permission of ServiceIQ. Any unauthorised use of written materials, images or videos may violate copyright and/or trademark laws.

Note: All products purchased or downloaded from ServiceIQ must not be on-sold to a third party.


ServiceIQ complies with the Privacy Act 2020, the Education and Training Act 2020 and the Identity Information Confirmation Act 2012. Further information around privacy can be read in our Privacy Statement, or by requesting a copy of this from our Privacy Officer:

Phone: 0800 863 693
Post: Privacy Officer, ServiceIQ, PO Box 25522, Wellington 6146.


These terms and conditions relate only to product purchases.

The purchaser will need to make their own arrangements for the delivery of training programmes that lead to New Zealand qualifications recognised by the New Zealand Qualifications Authority (NZQA); the related assessment is to be undertaken by an organisation holding the appropriate consent to assess and able to register the results with NZQA.

The products are made available on the basis that any liability to any person for damages in respect of or arising out of any reliance on these products or their contents is fully excluded.