Schools/Providers Student Learning Material

57: Provide customer service

NAV Code: SLM57V9E2

 

This unit standard is for people entering, or employed in, the service sector who wish to build their customer service skills. People credited with this unit standard are able to: describe customer service; provide customer service; and respond to a customer complaint.

Student Learning Material (SLM) is a workbook, that includes learning material and activities which help a student prepare for assessment against a single unit standard.

Unit Standard(s) details:
Unit Title Unit No Credits Level
00057 : Provide customer service : Version = 9 00057 2 2
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