Schools/Providers Student Learning Material

378: Provide Customer Service for international visitors

NAV Code: SLM378V8E3

Student Learning Material (SLM) is a workbook, that includes learning material and activities which help a student prepare for assessment against a single unit standard.

This unit standard is for people employed in the service sector. People credited with this unit standard are able to: identify and describe present and emerging international visitor groups; communicate with international visitors; and develop service strategies to provide customer service for international visitor groups.

Unit Standard(s) details:
Unit Title Unit No Credits Level
00378 : Provide customer service for international visitors : Version = 8 00378 3 3