Schools/Providers Individual Training Pack – Student

28295: Demonstrate knowledge of serving customers in a retail environment

NAV Code: ITP28295SPS


This theory-based unit standard is for people who are training to work in a retail environment and includes a basic understanding of the requirements related to serving customers. People credited with this unit standard are able to demonstrate knowledge of: applying personal skills to serving customers and enhancing the customer experience; selling strategies that impact on a positive customer experience; and customer expectations when purchasing goods, in a retail environment.

An Individual Training Pack (ITP) is a collection of ServiceIQ resources for a single unit standard. A Student ITP consists of Student Learning Material (SLM) and a Student Assessment (SA).

Unit Standard(s) details:
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