Schools/Providers Individual Training Pack – Student

18226: Apply cross-cultural communication for the tourism industry

NAV Code: ITP18226SPS

People credited with this unit standard are able to: define and describe culture in the context of the tourism industry; apply cross-cultural communication skills with visitors to Aotearoa New Zealand; demonstrate knowledge methods applied to raise service levels to visitors from other cultures.

An Individual Training Pack (ITP) is a collection of ServiceIQ resources for a single unit standard. A Student ITP consists of Student Learning Material (SLM) and a Student Assessment (SA).

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