Schools/Providers Individual Training Pack – Student

57: Provide Customer Service

NAV Code: ITP57SPS

This unit standard is for people entering, or employed in, the service sector who wish to build their customer service skills. People credited with this unit standard are able to: describe customer service; provide customer service; and respond to a customer complaint.

This Individual Training Pack (ITP) is a collection of ServiceIQ resources. It consists of:

  • Student Learning Material (Printed)
  • Student Assessment (Printed)
  • Tutor Assessment Guide (Digital PDF).
     

All printed items will be couriered out and you can access the digital files via the ‘Downloadable products area’ within your ServiceIQ shop account. 

Items included in this pack:


Product Type Product Title
Assessments 57: Provide customer service
Learning Material 57: Provide customer service
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