Schools/Providers Individual Training Pack – Student

11941: Establish and maintain positive customer service interactions in a retail environment

NAV Code: ITP11941SPS
An Individual Training Pack (ITP) is a collection of ServiceIQ resources for a single unit standard. A Student ITP consists of Student Learning Material (SLM) and a Student Assessment (SA).
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28301: Demonstrate knowledge of products and product information in a retail environment

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11938: Assist customers to select goods and/or services

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