Schools/Providers Individual Training Pack – Student

28145: Interact with customers in a service delivery context

NAV Code: ITP28145SPS

This pre-entry unit standard is for people training to work in the hospitality, retail or travel and tourism sectors. This unit standard will be assessed in a service delivery context and relates to the methods and techniques used to interact with customers at a basic level to provide service delivery outcomes in a hospitality, retail or travel and tourism workplace.

This Individual Training Pack (ITP) is a collection of ServiceIQ resources. It consists of:

  • Student Learning Material (Printed)
  • Student Assessment (Printed)
  • Tutor Assessment Guide (Digital PDF).
     

All printed items will be couriered out and you can access the digital files via the ‘Downloadable products area’ within your ServiceIQ shop account. 

Items included in this pack:


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