This pre-entry unit standard is for people training to work in the hospitality, retail or travel and tourism sectors. This unit standard will be assessed in a service delivery context and relates to the methods and techniques used to interact with customers at a basic level to provide service delivery outcomes in a hospitality, retail or travel and tourism workplace.
This Individual Training Pack (ITP) is a collection of ServiceIQ resources. It consists of:
- Student Learning Material (Printed)
- Student Assessment (Printed)
- Tutor Assessment Guide (Digital PDF).
All printed items will be couriered out and you can access the digital files via the ‘Downloadable products area’ within your ServiceIQ shop account.