Schools/Providers Student Assessment

11815: Answer customer enquiries on the telephone in a wide range of contexts

NAV Code: SA11815V6E1
A Student Assessment (SA) is an assessment for an individual unit standard. The student completes the tasks outlined in the SA. Once an SA has been completed, it must be assessed by a registered assessor. Note: for every SA there is a corresponding Tutor Assessment Guide (TAG) which guides the assessor when assessing the evidence. The TAG will be available for download once you have purchased the SA.
Unit Standard(s) details:
Unit Title Unit No Credits Level
11815 : Answer customer enquiries on the telephone in a wide range of contexts : Version = 5 11815 3 3
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