Schools/Providers Student Assessment

376: Employ customer service techniques to accommodate customer behavioural styles in a workplace

NAV Code: SA376V8E2

People credited with this unit standard are able to: describe and apply customer service techniques to accommodate customer behavioural styles; and evaluate the effectiveness of the techniques used.

A Student Assessment (SA) is an assessment for an individual unit standard. The student completes the tasks outlined in the SA. Once an SA has been completed, it must be assessed by a registered assessor.

Note: for every SA there is a corresponding Tutor Assessment Guide (TAG) which guides the assessor when assessing the evidence. The TAG will be available for download once you have purchased the SA.

Unit Standard(s) details:
Unit Title Unit No Credits Level
00376 : Employ customer service techniques to accommodate customer behavioural styles in a workplace : Version = 8 00376 2 3
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