Schools/Provider Blended Individual Training Pack

28145: Interact with customers in a service delivery context

NAV Code: ITP28145BSPS

This pre-entry unit standard is for people training to work in the hospitality, retail or travel and tourism sectors. This unit standard will be assessed in a service delivery context and relates to the methods and techniques used to interact with customers at a basic level to provide service delivery outcomes in a hospitality, retail or travel and tourism workplace.

This blended online pack includes:

  • Online Student Learning Material
    Your student accesses this via ServiceIQ's eLearning platform. Note that online learning material will expire 12 months from when you allocated it to the student.
  • Printed Student Assessment
    This assessment is a printed document that will be couriered out to you.
  • Digital Supporting Documents
    The digital files will be available from the ‘Downloadable products area’ within your ServiceIQ shop account. For a full list of what is included in the pack see the table below.  The activity book PDF is not interactive and is intended to be printed.

Please note: The use of our online and blended resources does not change your requirement to meet all the conditions of your consent to assess, including taking all steps to ensure validity of assessment. This means that these resources are not intended or suitable for full distance delivery.

While the resources have been designed to be flexible and support a style of delivery suitable for your students, and this may include a distance element, students will need to be supported with some face to face delivery. Please contact us if you would like advice on how to deliver these products.

Note that this product can only be used by schools and providers. 

Items included in this pack:


Product Type Product Title
Assessments 28145: Interact with customers in a service delivery context
Online Learning Material 28145: Interact with customers in a service delivery context
Other Blended Training Packs Quick Guide
28145: Interact with customers in a service delivery context - Activity Booklet
28145: Interact with customers in a service delivery context - Activity Answers
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