Schools/Provider Blended Individual Training Pack

28145: Interact with customers in a service delivery context

NAV Code: ITP28145BSPS

 

This pre-entry unit standard is for people training to work in the hospitality, retail or travel and tourism sectors. This unit standard will be assessed in a service delivery context and relates to the methods and techniques used to interact with customers at a basic level to provide service delivery outcomes in a hospitality, retail or travel and tourism workplace.

A Blended Multi Training Pack (MTP) is a collection of ServiceIQ resources for more than one unit standard. For each unit standard in the pack, you will receive online learning material, paper assessments, PDF activity books and PDF tutor guides.

Items included in this pack:


Product Type Product Title
Assessments 28145: Interact with customers in a service delivery context
Online Learning Material 28145: Interact with customers in a service delivery context
Other Blended Training Packs Quick Guide
28145: Interact with customers in a service delivery context - Activity Booklet
28145: Interact with customers in a service delivery context - Activity Answers
Customers who bought this item also bought
Schools/Providers Individual Training Pack – Student

14436: Provide table service for a commercial hospitality establishment

$13.16
Schools/Provider Blended Individual Training Pack

17288: Prepare and present espresso beverages for service – Blended Online Pack Ed1

$12.50